Refund Policy

This Refund Policy (“Policy”) applies to all services availed from Startup and All (“we”, “us”, “our”), a brand owned and operated by Sachin Gadekar Advisory LLP. This Policy forms an integral part of our Terms of Use and should be read together with them. By engaging our services, you acknowledge and agree to the terms set out below.

1. Overview

We understand that circumstances may change after you engage our services. This Policy outlines the conditions under which you may cancel a service and request a refund. Because our work involves time-bound professional effort, government filings, and commitments made on your behalf to third-party professionals, refunds are governed by the specific rules below and by the relevant service proposal.

2. Two Types of Fees

Our fees are broadly divided into two categories, each with its own refund treatment:

• Professional / Service Fees: Fees charged by us for our facilitation, coordination, documentation, and advisory support.
• Government / Statutory Fees: Fees we collect and hold on your behalf for payment to Government authorities, regulators, or statutory portals.

3. Refund Eligibility

3.1 Professional / Service Fees

Professional fee refund requests must be submitted within 7 days from the date of order placement, or at any time before work on your order has commenced, whichever is earlier. Once work has commenced — including documentation, drafting, coordination, or statutory filing processes — or the service has been delivered, professional fees are non-refundable and a refund cannot be processed.

3.2 Government / Statutory Fees

Government fees that we hold on your behalf remain refundable at any time, provided they have NOT already been remitted to the Government authority. Once government fees are paid to the authorities, they are non-refundable, as they are outside our control.

4. Non-Refundable Situations

Refunds will NOT be granted in the following circumstances:

• The service has been completed or substantially performed.
• Government or statutory fees have already been paid to the authorities.
• Delays or rejections caused by inaccurate, incomplete, or false information or documents provided by you.
• Delays attributable to Government authorities, change in law, or other factors beyond our control.
• Your failure to respond, cooperate, or provide required documents within a reasonable time.
• Rejection of an application by a Government authority on its merits, as outcomes are not within our control.
• Change of mind after work has commenced, beyond the eligible refund window.

5. Discretionary and Partial Refunds

Each refund request is evaluated on a case-by-case basis. Where a service has been partly performed, any approved refund will be calculated after deducting the value of work already done, government fees already paid, third-party charges, and applicable transaction or gateway charges. We reserve the right to offer a partial refund, a service credit, or a substitute service in lieu of a monetary refund, at our discretion. Applicable payment gateway or transaction charges may be deducted from any approved refund.

6. How to Request a Refund

To request cancellation or a refund, please submit a written request by email to info@startupandall.com with the following details:

• Your order ID or invoice number.
• The service name and package details.
• The reason for cancellation or refund.
• Any supporting documentation.

7. Processing Timeline

• We acknowledge refund/cancellation requests within 1-2 business days.
• We provide a decision on refund eligibility within 3 business days of receiving complete information.
• Approved refunds are processed within 7–14 business days and credited to the original mode of payment.
• The time for the amount to reflect in your account depends on your bank or payment provider and is beyond our control.

8. Mode of Refund

Approved refunds will be made to the original payment method used at the time of purchase, unless otherwise agreed in writing. Refunds will be made in Indian Rupees (INR). Any bank charges or foreign exchange conversion costs, where applicable, will be borne by the customer.

9. No Guarantee of Outcomes

Startup and All is a private facilitation platform and does not guarantee approvals, registrations, or outcomes, which rest solely with the relevant Government authorities. A rejection or delay by an authority does not, by itself, entitle you to a refund of professional fees for work already performed.

10. Chargebacks

If you initiate a chargeback or payment dispute with your bank or card provider without first contacting us and following this Policy, we reserve the right to contest it with supporting evidence of services rendered. We encourage you to resolve concerns directly with us first.

11. Changes to This Policy

We may revise this Refund Policy from time to time. The revised Policy will be posted on the Website with a new “Last updated” date and will apply to orders placed after that date.

12. Contact Us

For any questions about this Refund Policy or to submit a request, please contact: